Just wanted to thank you guy's, especially Al Ebbinga for superior customer support. Al has gone the extra mile in helping us out, being a former service support specialist I understand how little credit is given to service technicians.
Al is not only good at his job, he also cares about his customers and does anything he can do to help them out. That type of service is rare, and needs to be acknowledged when you come across it. Give him an extra thanks from all of us.